Customer Service Agreement

Effective Date: May 1st 2024

Welcome to DTV Payment Solutions! We are committed to providing you with exceptional customer service. This Customer Service Agreement (“Agreement”) outlines the terms and conditions under which we offer support to our valued customers. By using our website and services, you agree to the following terms.

  1. Customer Support Availability

1.1 Support Hours: Our customer support team is available 24/7.

1.2 Contact Methods: You can reach our customer support team via:

  • Email: techthrive.business@gmail.com
  • Phone: (520) 317 6662
  • Live Chat: Available on our website.
  1. Support Services Provided

2.1 General Inquiries: We provide assistance with questions regarding our products, services, and website functionality.

2.2 Order Issues: We offer support for issues related to order placement, order status, and delivery.

2.3 Returns and Refunds: Assistance with initiating returns, processing refunds, and resolving issues related to returns.

2.4 Technical Support: Help with technical issues related to the use of our website and online services.

  1. Response Time

3.1 Email and Live Chat: We strive to respond to all inquiries within 24 business hours.

3.2 Phone Support: Immediate assistance is provided during our support hours.

  1. Customer Responsibilities

4.1 Accurate Information: Provide accurate and complete information when contacting support to facilitate efficient resolution of your issues.

4.2 Compliance: Adhere to our website’s terms of service and any applicable laws and regulations.

  1. Limitations of Service

5.1 Scope of Support: We do not provide support for third-party products or services not purchased through our website.

5.2 Availability: While we strive to provide continuous support, we may occasionally experience outages or technical issues that could temporarily affect service availability.

  1. Changes to This Agreement

We may update this Agreement from time to time. Any changes will be posted on our website with the effective date of the revision. Your continued use of our services after such changes constitutes your acceptance of the updated terms.

  1. Contact Us

If you have any questions or concerns regarding this Agreement or our customer service, please contact us at techthrive.business@gmail.com OR (520) 317 6662.

  1. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.

DTV PAYMENT SOLUTIONS
976 W ANGEL DR, CHANDLER, AZ 85248
https://dtvpaymentsolutions.com/shop/
(520) 317 6662
techthrive.business@gmail.com

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